FAQ
Does it hurt?
No. Cleaning is done by gentle suction, without pressure or deep insertion. The tip is flexible and designed to fit the shape of the ear canal without irritating or hurting it.
Is it safe for my ears?
Yes. Unlike cotton swabs, which push earwax further into the ear, our device suctions impurities from the surface without aggressive contact with the eardrum. The built-in LED light improves the precision and safety of cleaning.
How often should I use it?
It depends on the individual. In general, 1 to 2 times a week is sufficient to maintain good ear hygiene. There is no need to clean every day if you are not experiencing any discomfort.
Can I see what I'm removing?
Yes. The collection tray allows you to see what has been removed, providing reassuring and very satisfying visual feedback.
Is it reusable?
Yes. The tips are washable and the device is USB rechargeable. A single purchase is sufficient for regular long-term use.
How long does the battery last?
A full charge provides up to 1.5 hours of battery life, which is enough for several uses before it needs to be recharged.
What if I already have hearing loss?
This product is intended for people whose hearing is impaired by a buildup of earwax. It is not a substitute for a medical hearing aid. If you have any doubts, consult a professional.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Earloo, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Earloo must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getEarloo.com.
Where can I contact you for further information?
You can contact us at support@getEarloo.com